User Testing Review image of a girl with headphone and microphone

User Testing Review – Is it Legit or a Scam?

Welcome to my User Testing Review.

Have ever wanted to know what a User Tester is and does?  And can you make money being a User Tester? In this User Testing Review, I would like to help my readers to understand if they can make money online being a User Tester.

What is User Testing?

User Testing is a platform that helps companies with a website and people who make apps. These people can use the User Testing platform to help them better understand how their website and apps perform.

This feedback is then used by the companies and app makers so they can see what changes may be necessary.

So this is where User Testing comes in. Anyone can apply to be a User Tester on the User Testing platform.


Name: User Testing

Website: https://www.usertesting.comuser testing logo

Founder: Darrell Benatar and Dave Garr

Price: Free ( testers only )

Scam: No

Rating: 5/10

Recommended: Yes

Joining the User Testing Platform

The sign-up process is pretty simple and easy. To get started first you will need the following:

  •  A PC or Mac, an internet connection. You’ll need an iPhone, iPad, Android phone or Android tablet If you’d like to take Mobile tests
  • A Microphone
  •  Ability to download our testing software
  •  You must be at least 18 years old
  •  Ability to speak your thoughts aloud in English

If you are looking for a pretty cheap microphone take a look at the one below.

Signing up is free so to sign up enter your email address on this page. Then you will be asked to complete a sample test and fill in your demographics. Once you’re approved, you will need to download the screen recorder and then you can start taking real tests and start earning money.

Once you do a test you will then get rated by the owner of each website or app you did the test for.  The better you’re rated, the more tests you’ll be offered.

How Much Money Can I Make?

image of world currencies

If your sample test is approved, you’ll start receiving emails notifying you about testing opportunities. New tests are posted daily.
Testers get paid $10 for each completed test and up to $60 for a Live Conversation with a customer. A test consists of a 20-minute recording and answers to four follow-up written questions. A Live Conversation requires you to get on a video conference call with a customer at a scheduled date and time.

How do I get paid?

They pay testers via PayPal. You must have a PayPal account and live in a country that can receive PayPal money transfers. You will receive your payment exactly 7 days after completing a website or app test.

The Screener Surveys

Once you qualify you can start to do tests for money.

Before you do any sort of test though you will be asked to do a screener survey. This is where you will be asked a few questions to see if you qualify for that particular test.

Now, this is where you may come unstuck. The problem is that many people are being screened out of the opportunity to do the tests. This is a common problem as you can see from the many complaints on Sitejabber.

 Take a look at this ladies complaint.
I joined this site more than a month ago. I log in on almost a daily basis and take “screeners” which are a series of questions that determine your eligibility for a test. Needless to say, I have not qualified for a single test since I started. I tried to resolve the issue with support and they have yet to get back to me. Some of the qualifications are bogus like you have to speak Swedish or work in very specific lines of work. I signed up with this with the hope of making some extra money and I am very disappointed.

There are also complaints about not getting any tests to do at all. This will boil down to the demographics you filled in when you signed up.

My No.1 Recommended website
Join my No.1 Recommended website. No credit card needed. Free signup


One thing I learned way back when I used to do surveys is that your demographics are really important for receiving tests and also for not being screened out. When the question comes up “do you have any associations with such and such” usually advertising and being a tester for other companies etc always say NO.

Always try to be as honest as possible but the above question should always be a NO answer. To be honest you probably will not have any associations so there is nothing to worry about.

Another little tip is to try and be one of the first testers to answer to the tests. The reason for this is because the owners of the website or app that have paid to have their site tested may have only paid for a certain amount of people to do the test. Say 100 for instance so if you are 101 you will be screened out.

Take a look at this mans view on User Testing.

I haven’t used UserTesting a whole lot, only done a few tests. That is, the peek test that every tester receives upon account creation, and a few other tests. I got paid for my tests (3$ for the peek test and $10 each for the others, so $23 in total.) and the site seems to be a legitimate way to earn some extra cash. There are a bunch of reviews claiming the site to be a scam because of a lack of tests, or because of screener questions which seem to always deny you.

This isn’t true, but let me explain. The way UserTesting distributes tests is through demographics. Companies are looking for certain kinds of people. Maybe they live in a certain area or subscribe to a certain service, or maybe they have a certain kind of lifestyle. These demographics influence how many tests you get. Unfortunately, there’s no real way to know whether your particular demographics will lend themselves to getting you a bunch of tests; they’re a crap-shoot. The website even acknowledges that the number of tests you get will vary, depending on these same demographics.

This doesn’t mean that UserTesting is a scam, just that there aren’t many companies looking for people from your demographic. It sucks, but what can you do? There are plenty of other ways to make money from home, so the reactionary responses caused by your bad luck aren’t warranted.


The Good and the Bad

The Good

  • Free for User Testers
  • Easy
  • Pays well
  • FAQ’s page
  • Good Support

The Bad

  • Limited tests
  • Screener survey
  • Need a microphone
  • Complaints


All be it there are many complaints from some of the User Tester members. I still think personally that this is a legit and scam free website. You can earn money from User Testing so long as you don’t get screened out. If you use a couple of the tips I talked about above this in itself might help in getting more tests.

I also do recommend this platform as there are many members making money from it. Take a look at this screenshot below.

Satified user testing members report

I would love to know if you are a User Tester or have been in the past and what your experiences of using the User Testing platform are. Let me know. You can contact me in the comments area or the contact form or the ask me form.



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