What Is NexRep

What Is NexRep? – Become A Virtual Customer Service Agent!

Welcome to my review – What is NexRep

NexRep provides you with a genuine opportunity to work from home and become a virtual customer service agent and get paid for it. They will find you a company to work for if you meet their requirements.

My goal as an online review and article writer is to research products, programs, and services to help you avoid get-rich-quick scams and find genuine-money making methods that actually work and the ones that don’t work.

I would like to thank you for taking the time to read my review and using your due diligence to do your own research into any kind of program like this that claims you can make money online.

It is also a good idea to be aware of scams and bogus programs that claim they can help you to make money online.

There is a good article here you can check out: How to tell if a website is safe and legitimate.

This is an independent review with my honest and open opinion. And mainly for informational purposes.

Please note: I am not a member or an affiliate for this program/product. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not apply to, or agree with, all persons or situations.  Disclaimer. 


Name: NexRep

Website: NexRep Websitenexrep logo image

Price: Free to sign up

Who is it for: Individuals who want a real work at home job

Product Type: Virtual Customer Service Platform

Scam: NO

What Is NexRep?

Based in the US NexRep provide Virtual Customer Service Agents to businesses around the USA.

NexRep is one of many companies that hire ICs ( Independent Contractors) for different jobs including sales, tech support, and customer service opportunities.

NexRep makes it the perfect place to become a customer service agent.

What Is NexRep? – Getting Started

Joining the NexRep opportunity is quite easy. You just sign up here and once you have done that you will be sent a confirmation e-mail.

nexrep application form image

In the next step, you will be asked a few questions about yourself. These are multiple-choice answers where you will be asked if you:

  • Agree strongly
  • Agree
  • Neural
  • Disagree
  • Disagree strongly

These questions are to help NexRep see what type of person you are.

After answering the above questions you will be taken to other pages where you will see a customer service agent on video, answering calls.

There will be different scenarios that you have to answer questions too. This is also a multiple-choice answer, you will have a choice of 3 to choose from and you will have to answer which you think is the right answer and which you think is the wrong answer.

This can take from anything up to an hour to complete.

Once this is done you will then have to schedule an appointment for a NexRep co-ordinator to phone you. Then it is a waiting game for your call.

The call is an assessment of your abilities to be a customer service agent.

The Phone Assessment

Black older type landline phone

During the phone assessment, NexRep will discuss open opportunities while assessing your phone presence and manner. If approved you will receive an invite to be a customer service agent and be able to sign up for an upcoming certification class.

At this point, you will need to pay a $25.00 fee for a background check.

New Customer Service Agent Set Up

Once your background check has been completed, NexRep will get you set up as a customer service agent in their system. You will need to sign the Independent Contractor Agreement and return it by mail.

Your Certification

After NexRep receives your documents, you will attend a certification class on the date of your choosing. This is a 2-week course, the first week is unpaid and the 2nd week is paid.

This is where you will learn more about the product or service you will be representing and how to access the NexRep system. The certification process will prepare you to take your first call.

The clients you may be teamed up with range from:

  • Products and services in branded retail
  • Fashion
  • Food delivery
  • Consumer electronics
  • Direct response catalog and direct mail
  • E-commerce
  • Travel
  •  Hospitality.

You will take your first calls during the final stages of certification (this will be paid). Once you’ve completed the certification, you can begin taking calls from home and start earning money.

nexrep infographic of the application process

The Technical Requirements

You will need a landline and a printer, a noise-canceling headset connected via USB (not Bluetooth), a  high-speed internet that is hardwired to a connection (no satellite or WiFi).


  • Ability to read Word, Excel, and PDFs
  • 1GB of RAM memory
  • Windows Vista, 7 or 8 Operating System (if PC)
  • Lion, Mountain Lion, or Mavericks Operating System (if Mac)

The Benefits of Joining NexRep – You Can Be Yor Own Boss

As a member of the NexRep Marketplace, you get to be your own boss. That means you can control when and where you are available, and how much revenue you want to generate for yourself and your family.

NexRep assists in matching you with a client that best fits your interests. NexRep also provides support resources to help you be successful. The rest is up to you.

Once you are teamed up with a client you will receive all the training for their particular brand.

How Much Will I Get Paid?

Average NexRep hourly pay ranges from approximately $10.00 per hour for Customer Support Representative to $19.66 per hour for Sales Representative.

The average NexRep salary ranges from approximately $20,000 per year for Customer Service Representative to $24,000 per year for a Customer Support Representative.

See the range of salaries below as taken from over 500 employees of NexRep.

NexRep examples of salaries on Indeed 1

NexRep examples of salaries on Indeed 2

NexRep examples of salaries on Indeed 3

NexRep Reviews

NexRep average rating image

I found some interesting reviews on the Indeed website that are, to say the least rather negative. There were some positive reviews but on the whole mainly negative.


NexRep average rating image 2

Whilst on the Glassdoor website I found more positive reviews. Reviews stating how great it is or was working for NexRep. With 460 reviews.

The conflicting evidence of the reviews on Indeed and Glassdoor makes me think that joining NexRep and your experience with them is a personal opinion.

But do read the reviews that way you can make up your own mind before joining.


This opportunity is not for everyone. As this is an independent customer service position, the amount of money you make will mainly depend on the time and effort you put into it, and the time you have available to work.

NexRep is a genuine platform giving anyone the opportunity to work from home.

One of the downsides NexRep has, it is only available to USA residents and not worldwide.

I personally believe that if this type of work from home job fits your own requirements then why not go for it.

How do I rate NexRep?


Work For Yourself Not Someone Else

NexRep is a wonderful opportunity to work from home. BUT, you are still working for a company with an hourly rate of pay.

In all my articles and reviews I try to help the public to find the best solutions for their business and find work from home jobs that are genuine and scams to avoid. I strive to tell my readers that working for your self is the best way to go.

And to start your own business and put your time and effort into that business. Making money online won’t happen overnight. It takes time just like a brick and mortar business that is started from scratch.

OK, you can work one of the many work from home jobs I have reviewed whilst your very own business starts to make an income.

I work online and make money from home by using the affiliate marketing model.

The Benefits to Affiliate Marketing

In my eyes, it’s a no gamer and the longer you keep at it the easier it becomes. My motto is NEVER QUIT.

To learn the affiliate marketing model you will need some training as there is more to it than meets the eye. It’s not just a matter of putting an affiliate link on your website (if you have one), and hope someone clicks on it.

You need exposure to your website and you have to work at it and that is where the training comes to the fore.

For the best affiliate marketing training online to date, you need to join Wealthy Affiliate. IT WORKS believe me.

The Proof Wealthy Affiliate Works

To take a look inside the member’s area click on the free sign up link in the box below.

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P.S. If you want to become a premium member with Wealthy Affiliate I can show you how to cover your membership fee. Just get in touch with me via my contact form. Thanks.

See you on the inside.

I hope you found my review on What is NexRep informative enough to give you as much insight as possible.
So then you can make an extremely informed decision when deciding whether or not to join NexRep.

If you have any questions please feel free to leave a comment in the comments area below.

Or if you would like to contact me privately you can use the contact me form or the ask me form.

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