What Is The Mercari App review

What is the Mercari App? Buy and Sell for Extra Cash

Welcome to my review on What is the Mercari App.

I would like to congratulate you for taking the time to read my review and using your due diligence to research into and find out what the Mercari App is and how it works before downloading it to your mobile/cell phone.

Mercari has been around for some time it was started by a guy named Shintaro Yamada in Japan in 2013. The American version was released a year later and Mercari UK was launched in March 2017.

Mercari is a selling app that makes it super easy to sell (or buy) almost anything.

We all have things we don’t use or need, or never used or simply outgrown them.

But that stuff still has value.

Mercari gives you the power to simply sell it, ship it, and earn some cash for it. From fashion to toys and Sporting goods to electronics. You name it you can sell or buy it.

mercari sell it ship it get paid and cell phones image


mercari image of categories

Mercari Mission

Our mission is simple: to make selling easier than buying. And with 40M+ downloads in the U.S. and 150k new listings every day, we’re just getting started.


Name: Mercari Appmercari logo guide

Website: https://www.mercari.com/

Price: Free to buy – 10% fee for sellers

Founder: Shintaro Yamada

Product Type: Buyer and Seller platform

Scam: NO

So is Mercari the Alternative to eBay?

Let’s find out.

Items you list for sale will cost a flat 10% once the sale is completed. Not so with eBay, their selling fee is a bit more complicated. (But that’s for another review)

Compared to eBay Mercari is just in its infancy, you can find Mercari on Google PlayiTunes or for desktop users go to Mercari.com.

Mercari does not have the availability of an auction button like eBay. You just set the price and that’s the price customers will pay. The customer also pays for the shipping costs.

I will show you how easy it is to sell your items on Mercari.

  1. Firstly download the app or go to the website on your desktop and press the sell button
  2. List your item by taking a few photos. Then add a description and set your price.
  3. Lastly, enter your post/zip code and press post

That’s all there is to it.

*NOTE* In the description box always describe the item in as much detail as possible but keep it as short as possible. Add any measurements, condition, brand name, etc.

Below is a video demo on someone listing an item for sale. She also shows you how to get free shipping boxes. Once an item is sold Mercari will email you the shipping label with the customer’s name and address. All you have to do is print it out.

Complaints About the Mercari App/Website

Many of the complaints that I have found are not on the iTunes or Google play websites but on a couple of other sites namely Sitejabber and Trust Pilot.

Many of the complaints are about accounts being shut down before the sellers have received their money from a sale.

mercari complaints about accounts being shut down screenshot

The way Mercari works is it does not release payments until the buyer receives the item, and both buyer and seller rate each other. If an item received is not as described in the listing, a buyer may request a full refund within 3 days of receipt of the item.

There is one big flaw with this system. All a customer has to do is say they have not received the item and bingo the customer does not have to pay (gets a refund) and the seller does not get paid either. So the seller loses the item to a buyer and loses the sale amount for the item as well.

Now talking about refunds there are many many complaints that buyers are not getting a refund for an item that is damaged or not as described item etc.

These complaints can be found not just on the two sites I mentioned above but on the BBB (Better Business Bureau) website. Just take a look at the number of complaints that Mercari has in the screenshot below.

BBB proof of no. of complaints about Mercari

Although Mercari has a B rating on BBB the complaints are many. Take a look at the screenshot below from a customer and the reply that Mercari gave.

mercari complaint about a refund image

Now, this addresses two problems that I can see:

  1. Did the customer receive the package? or are they trying to pull a fast one?
  2. Mercari are not being helpful sending a refund if the person did not receive the package

There are other complaints are about the sellers themselves. Saying sellers are listing items that are supposed to be a brand name but are selling fakes instead.

The complaints just keep going on and on. So the question I asked earlier.

Is Mercari the alternative to eBay? I would say certainly not in my view. At least with eBay, you have some sort of protection when things go wrong.

There is a help center on Mercari but as some of the complaints have said you sometimes don’t get an answer from them at all or it takes forever to get a reply from them.

Lack Of Support On Mercari

After reading tons of complaints I have come to the conclusion that Mercari doesn’t give a damn about their buyers and sellers.

Because of the lack of support buyers and sellers can use a lot of tactics that are on the verge of scamming.

Mercari needs to up their game and start being more helpful with their support.


The Mercari App is not a scam in my view but with all the complaints wouldn’t you think they would do more to help the buyer and seller disputes?

However, there are good reports about Mercari don’t get me wrong. All I can say is to try it for yourself and see what your experiences are with the Mercari app/website.

Because of the number of complaints my Recommendation is:

RECOMMENDED ….. NO….. Rating 2/10

Now if you still feel you would like to join Mercari either as a seller or buyer you can be compensated for referring people to their site.

Mercari gives your friends $2 for signing up and you get $5 just for referring them.

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See you on the inside.

I would love to know if you are or have used the Mercari App or website to buy or sell an item. Let me know your own experiences in the comments area below.

I hope you enjoyed and found my review on What Is The Mercari App helpful to give you as much insight as possible so you can make an extremely informed decision when deciding whether or not to download and use this product.

If you have any questions please feel free to leave them in the comments area. Or if you want to contact me privately you can contact me with the contact me form or ask me form.

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